In view of the debate on the proposed ePrivacy Regulation in the EU, Jim Kleewein, Technical Fellow at Microsoft, explains in detail how confidentiality can be guaranteed for services integrated into the core electronic communication services.
Electronic communication and collaboration services such as Outlook.com, Skype, Gmail, Slack, and OneDrive are not merely channels for communication between people, people and businesses, or people and automation (such as bots or support agents). They also help individuals manage their day thanks to services relying on AI or machine learning that are tightly integrated into the communications experience. These include calendar services, reminders, task management capabilities, travel planning, package tracking, and a great many other ways to help people do more with their time.
Providing these productivity and time-enhancing capabilities can, and should, be done without compromising the confidentiality of their communication and whilst respecting data protection.
Read the second blog of this series on the technical and organizational measures required to ensure confidentiality of data here.