Just over a year ago, the healthcare industry was energized by the debut of generative AI and the promise this new technology held for delivering real-world outcomes that positively impact clinicians, patients, health systems, and the broader health and life sciences ecosystem. Since then, it has been a catalyst for the development of new use cases, opening possibilities for an entirely new era of innovation — and this shows no signs of slowing down. We continue to see AI adoption within healthcare grow, with 79% of healthcare organizations reporting that they’re currently using AI technology, according to a Microsoft-commissioned study through IDC[i]. AI also has a demonstrable business value, with healthcare organizations realizing a return on their AI investments within 14 months, along with an average return of $3.20 for every $1 they invest in AI[ii].
Working alongside healthcare organizations, Microsoft is making the promise of AI real by empowering the industry to tackle its biggest challenges and create a real difference in the lives of clinicians and patients. At the 2024 HIMSS Global Health Conference & Exhibition, we are highlighting how providers are adopting generative AI solutions and the impact the technology is making.
- Stanford Medicine and Microsoft announced the enterprise-wide deployment of Nuance Dragon Ambient eXperience Copilot (DAX Copilot), providing conversational, ambient and generative AI to Stanford Medicine’s clinicians. This deployment aligns with Stanford Medicine’s mission to alleviate physician burnout and enhance patient care by streamlining administrative tasks. Stanford Medicine’s commitment to innovation, coupled with DAX Copilot’s ability to automate clinical documentation, has led to significant improvements in efficiency and patient-focused care. DAX Copilot enables healthcare organizations to adopt AI-powered clinical documentation applications at scale, leveraging existing investments in our trusted and extensible Dragon solutions. Stanford Health Care clinicians who used DAX Copilot reported through a preliminary survey that 96% of physicians stated that it was easy to use, and 78% reported that it expedited clinical notetaking. About two-thirds reported that DAX Copilot saved time.
- WellSpan Health announced its widespread adoption of DAX Copilot, enhancing patient-physician interactions during exam room and telehealth visits. Leveraging generative AI, DAX Copilot automates clinical note drafting, allowing physicians to focus entirely on patients without the distraction of manual documentation. WellSpan’s decision to adopt DAX Copilot builds upon its successful use of Nuance solutions to streamline clinical workflows and improve patient care. Surveys indicate high satisfaction among physicians and patients, with DAX significantly improving the quality of interactions and reducing documentation burdens. This initiative reflects WellSpan’s commitment to delivering exceptional care experiences and addressing physician burnout by providing innovative tools to enhance efficiency and personalize care delivery.
- Providence and Microsoft announced a strategic collaboration aimed at accelerating AI innovation in healthcare. Leveraging Microsoft Cloud for Healthcare and Azure as a standard platform, the collaboration focuses on delivering AI-powered applications to improve interoperability, generate clinical insights and enhance care delivery. Past successes from this relationship include Providence’s migration to cloud solutions and the adoption of AI-powered applications like Nuance’s DAX Copilot. By leveraging their combined expertise, the collaboration aims to rapidly scale existing solutions and create more personalized experiences for patients and clinicians. Through this initiative, Providence aims to transform healthcare delivery and improve outcomes by harnessing the power of the cloud and advanced AI technologies.
Reinforcing our commitment to Responsible AI
As incredible as AI – and all its potential – is, the important role clinicians play in determining its use and enabling responsible AI guidelines is vital. That’s why we remain steadfast in our commitment to our Responsible AI principles, which help to ensure safe, fair and responsible use of the technology. As part of this ongoing commitment, Microsoft has joined a consortium of healthcare leaders to announce the formation of the Trustworthy & Responsible AI Network (TRAIN), creating one of the first health AI networks aimed at operationalizing responsible AI principles to improve the quality, safety and trustworthiness of AI in health.
Serving as the technology-enabling partner for TRAIN, Microsoft is working with members that include AdventHealth, Advocate Health, Boston Children’s Hospital, Cleveland Clinic, Duke Health, Johns Hopkins Medicine, Mass General Brigham, MedStar Health, Mercy, Mount Sinai Health System, Northwestern Medicine, Providence, Sharp HealthCare, University of Texas Southwestern Medical Center, University of Wisconsin School of Medicine and Public Health and Vanderbilt University Medical Center – to share best practices and provide tools to enable measurement of outcomes associated with the implementation of AI. Additionally, OCHIN, which serves a national network of community health organizations with solutions, expertise, clinical insights and tailored technologies, and TruBridge, a partner and conduit to community healthcare, will work with TRAIN to help ensure that every organization, regardless of resources, has access to the benefits the network offers.
Additionally, we continue to take the necessary steps to ensure healthcare organizations can implement technology in compliance with the highest levels of security and privacy in mind. We recently announced the preview of healthcare data solutions in Microsoft Fabric, which enables healthcare organizations to break down data silos and harmonize their disparate healthcare data in a single unified store where analytics and AI workloads can operate at-scale. We are also pleased to share that Fabric now supports HIPAA (Health Insurance Portability and Accountability Act) compliance, allowing our U.S. healthcare industry customers and partners to compliantly use Fabric to store, process and analyze data.
Driving innovation through the Microsoft partner ecosystem
Microsoft’s unmatched global ecosystem of trusted partners is one of the key components that helps drive our innovation forward. This week, Cognizant announced that its TriZetto Assistant on Facets will leverage Microsoft Azure OpenAI Service and Semantic Kernel to provide access to generative AI within the TriZetto user interface. This new collaboration will help increase productivity and efficiency for healthcare payers and providers, while ensuring timely responses and improved care for patients.
Additionally, Microsoft for Startups announced a new collaboration with the American Medical Association’s (AMA) Physician Innovation Network. The Physician Innovation Network is a powerful match-making tool developed by the AMA to connect physicians, care team members, business liaisons and entrepreneurs in a shared mission to enhance healthcare. The collaboration extends the reach of the Physician Innovation Network to all startup founders in the Microsoft for Startups Founders Hub, so whether they’re driven to improve healthcare, collaborate with industry leaders or learn from healthcare experts, they will have access to a unique space for connection and innovation.
Without a doubt, these are incredibly exciting times, and we are proud to see our customers and partners adopting Microsoft’s generative AI solutions and putting them to use in the real world to make a meaningful impact in the lives of clinicians and patients. We look forward to continuing to play a leading role in fostering innovation with generative AI, and empowering healthcare providers and partners across the entire health and life sciences industries with leading-edge and responsible AI technologies that contribute to better experiences and outcomes in healthcare.
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[i] IDC InfoBrief, sponsored by Microsoft, The Business Opportunity of AI: How Leading Organizations Around the World Are Using AI to Drive Impact Across Every Industry, IDC #US51364223, Nov. 2023.
[ii] IDC Resource Map Document: IDC Business Value of AI Survey, sponsored by Microsoft, IDC #US51331223, Nov. 2023.