Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim’s trust, they can do one or more of the following:
- Trick people into installing malicious software on their computer.
- Take control of a victim’s computer remotely and adjust settings in order to leave the computer vulnerable.
- Request credit card information so that cybercriminals can bill for the phony services.
Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.
If you think you might be a victim of fraud, you can report it. For more information, see What to do if you’ve responded to a phishing scam.
For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.