Working Forward: Shannon Felton Spence, Brown University Master of Public Affairs Candidate

| Shannon Felton Spence, Brown University Master of Public Affairs Candidate

I always knew I wanted to grow up to be a part of the bigger picture. It is a privilege to be part of a community, and the power of the human connection is what makes a society strong. I never wanted to have just a job. Rather, I want to lead a career of consequence.

Through my post-college years, I weaved my way through various mission-driven positions in Boston. Then, in 2013, I joined the public affairs department at the British Consulate General, Boston. As a lifelong anglophile and challenge-taker, I was excited to represent the British government in the town that’s famous for kicking it out. Truly a dream job! My role was to promote British culture and policy throughout New England. I spent much of my time talking to and learning from local organizations – both in the private sector and NGOs – as well as government.

The fabric of diplomacy is built on connecting with others and finding opportunity through partnerships. There is an understanding that no one has the resources to go it alone. Initiatives are stronger when the responsibility is shared. Collaboration also leads to greater innovation and creative solutions.

In the UK, private sector involvement in the greater good dates back over 100 years. In 2017, it is understood that participation in society is linked with an organization’s standard operations. The US has also come a long way in recognizing the opportunity that exists for the private sector to play a key role in community advancement. Tackling the challenges of the 21st century requires coordination across the public, private, and nonprofit sectors.  

I left my job at the British Consulate to study for my Master’s degree in Public Affairs. I chose Brown University for its historic commitment to social justice through creative solutions. Through my courses, I’ve learned about smart policy design and data-driven decision making. When it came time to complete my consultancy, I could think of no better place than Microsoft. I wanted to explore the private sector lens on community engagement and responsibility.

With its mission to empower every person and organization on the planet to achieve more, Microsoft has demonstrated a real commitment to being part of civic solutions. Boston and Cambridge are hyperlocal cities with high levels of participation. There are so many people and organizations working toward a greater good. The Microsoft Technology and Civic Engagement (TCE) team has expertly navigated this ecosystem to form meaningful partnerships and drive impact. I am fascinated by the way their work around innovation equity is enhanced by their commitment to collaboration within and across sectors. It is truly diplomacy in action.

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