KPMG’s digital shift fuels AI-empowered audits and more, reducing risk across every industry

 |   Bill Briggs

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Envision this: It’s another frenetic morning in the stock market as an army of traders at one company chat with their clients by phone – counseling and cautioning, buying and selling.

The outcomes of those calls and transactions carry no guarantees, of course. There will be some winners, some losers. But before the closing bell rings, the traders’ company – an advisory client of KPMG – is sure of one outcome: the engagements were analyzed and potential risks surfaced.

How can the company be so certain? It deployed KPMG’s trader-risk-analytics platform, a solution that applies Azure Cognitive Services to help reduce risk and meet rising regulatory requirements within the financial services industry.

The platform is just one example of a solution jointly developed in the KPMG and Microsoft Digital Solution Hub, and a testament to KPMG’s drive to digitize its customer offerings across advisory, tax and audit by implementing Microsoft’s intelligent cloud.

To accelerate KPMG’s move to the cloud, KPMG and Microsoft have signed a five-year agreement that will allow KPMG and its clients to benefit from Microsoft innovations, including a strong focus on AI, risk and cyber security.

As one of the “Big Four” organizations, KPMG’s services and solutions encompass all industries – from government to banking to health care. That wide-ranging impact means KPMG also provides a potent business case for the potential of Microsoft technology to enhance and revitalize customers’ businesses across every sector, says Microsoft CEO Satya Nadella.

“Together with KPMG, we’re accelerating digital transformation across industries by bringing the latest advances in cloud, AI and security to highly regulated workloads in audit, tax and advisory,” Nadella says.

To grasp the scope and reach of KPMG’s digital evolution, take a closer look at one of the platforms it has launched for a core business line – audit. Better yet, just meet KPMG Clara.

KPMG is bolstering audit quality by infusing the process with data analytics, AI and Azure Cognitive Services, allowing audit professionals to use company data to bring more relevance to their audit findings and continue to meet increasing regulatory requirements and standards. KPMG uses Azure Cognitive Services to provide more continuous, holistic and deeper insights and value on audit-relevant data.

The company’s smart audit platform, KPMG Clara, is automated, agile, intelligent and scalable – ushering in what KPMG calls a new era for the audit. KPMG is deploying KPMG Clara globally, allowing clients access to real-time information arising from the audit process and communication with the audit team.

In addition, KPMG Clara will integrate with Microsoft Teams, providing a platform for audit professionals to work together on a project, centrally managing and securely sharing audit files, tracking audit-related activities and communicating using chat, voice and video meetings. This will simplify the auditors’ workflow, enabling them to stay in sync throughout the entire process and drive continuous communication with the client.

“Technology is disrupting organizations across the globe,” says Bill Thomas, global chairman of KPMG International. “Clients are turning to us like never before to help them implement, manage and optimize the digital transformation of their organizations.”

In fact, 65% of CEOs believe that AI will create more jobs than it eliminates, according to a survey of 1,300 CEOs conducted by KPMG for its 2019 “Global CEO Outlook” report.

The survey also found that 50% of CEOs expect to see significant a return on their AI investments in three to five years, while 100% have piloted or implemented AI to automate processes.

Through its tech expansion, KPMG’s clients will benefit from “consistent global service delivery, greater speed of deployment and industry-leading security standards to safeguard their data,” the company says.

At the same time, KPMG professionals will gain access to an arsenal of cloud-based tools to build business solutions and managed services that are embedded with AI and machine learning capabilities.

And with robotic process automation (RPA), they can utilize AI-infused software that completes the types of high-volume, repeatable tasks that once drained hours from their work weeks.

Two people entering a KPMG member firm.
Two people entering a KPMG member firm.

“Technology and data-driven business models are disrupting the business landscape,” says KPMG global chairman Thomas. “Our multi-year investment in digital leadership will help us remain at the forefront of this shift and further strengthen our position as the digital transformation partner of choice for our clients.”

KPMG also is modernizing its workplace for 207,000 employees across 153 member firms, using the Microsoft 365 suite of cloud-based collaboration and productivity tools, including Microsoft Teams.

KPMG deployed Dynamics 365 for more than 30,000 of their professionals across 17 member firms. This equips them with modern customer-relationship applications to quickly and efficiently manage both client requests and client demand.

Says Nadella: “KPMG’s deep industry and process expertise, combined with the power of our trusted cloud – spanning Azure, Dynamics 365 and Microsoft 365 – will bring the best of both organizations together to help customers around the world become more agile in an increasingly complex business environment.”

Top photo: Two people sitting in a KPMG lobby. (All photos courtesy of KPMG)

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