In the hospitality industry, guest service has always been the cornerstone of a successful property. Now, Germany’s Steigenberger Hotels and Resorts is using Microsoft IoT technologies to enhance hotel management and help staff deliver timely service and improve operational efficiencies.
At the start of each shift, housekeeping employees strap on a smart watch powered by Windows IoT Core and Azure IoT. The IoT-enabled watch, manufactured by Microsoft partner Trekstor, uses Wi-Fi and Bluetooth to enable staff and managers to communicate by voice or text. It also runs a version of the hotel’s property-management solution that enables managers to trace and dispatch staff to fulfill guest needs in real time, as well as iron out the logistical challenges of daily housekeeping.
Synching communications among staff and managers is critical to optimizing a hotel’s back-of-house operations, delivering superior guest service, and ultimately helping ensure business success.
Read the Windows for your Business blog post to find out more about how Microsoft’s new wearable IoT solution can help hotels improve efficiencies and guest services. You can also learn more about how other hospitality companies are harnessing the power of the IoT with Windows for Hospitality.