Microsoft’s Digital Crimes Unit works to protect consumers against tech support scams

 |   Tracy Ith

World map shows red circles in various places, clustered most prominently in the United States, Western Europe and southeast Asia

Cybercriminals use a variety of tactics to defraud consumers, including cold-calling them and creating pop-up windows on their computers that falsely claim the existence of technical problems that doesn’t really exist.

Microsoft’s Digital Crimes Unit (DCU) is combatting these kinds of tech support scams by using a data-driven approach to investigate and refer them to law enforcement agencies as appropriate, strengthening the company’s technology against fraudulent tactics and educating consumers about how to stay safe online.

Courtney Gregoire, DCU assistant general counsel, shares more details about Microsoft’s approach and what people can do to protect themselves on Microsoft on the Issues.

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