On-demand webinar: Learn how AI will influence the future of customer engagement

Ray Wang
Ray Wang

In a webcast that is now available on demand, Constellation Research founder and principal analyst Ray Wang talks about how artificial intelligence (AI) and other transformation technologies are shaping and shifting the way organizations engage with customers.

“If you talk to Cortana and use conversations as a service, you see recommendations pop up,” Wang says. “People talk to their phones today. People talk to devices in their house.

“That piece is learning from you – and all the self-learning and machine learning parts of AI are going to have the greatest amount of business impact inside every organization,” Wang says.

To learn more, and view the webinar, visit the Microsoft Dynamics 365 Blog.

Suzanne Choney
Microsoft News Center Staff

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