Customer obsessed is a term we use often at Microsoft. It may seem like overkill, but our mission is to empower every person and organization on the planet. And that’s a lot of customers.
Here in the Bay Area, that obsession is fueled by a shared curiosity for solving problems and an entrepreneurial, yet collaborative approach to finding solutions. This culture took root over 35 years ago when our region was just a remote engineering and sales outpost. Fast forward to today, the tradition of meeting customers where they are remains the same, but the breadth of offerings has changed.
With our new Silicon Valley Campus, we are continuing to invest in our obsession for the long term. The site will feature a new Customer Experience Center that will be home to our most coveted customer resources – a Microsoft Technology Center (MTC) and an Executive Briefing Center (EBC). Two separate venues, under the same roof, provide customers the opportunity to learn about Microsoft’s latest innovations and align with the leaders developing the solutions their organization relies on.
“We like to think of our Experience Centers as the best of our MTCs, EBCs, and Industry Experience Center brought together in one location,” says Alex Payne, general manager of Microsoft’s Customer Engagement Team. “These centers will allow customers to run the gamut of our offerings in one location – from an executive briefing to an envisioning workshop, to an architecture design session – we can curate a dialogue across IT and business to help empower our customers to achieve their business outcomes.”
(Our Innovation Factory is the ideal spot for working through new technology solutions with customers)
The Experience Centers’ Executive Briefing Program connects customers to a diverse speaker pool of subject matter experts and Microsoft executives. There are any number of topics to choose from HoloLens hardware to gaming for good, AI in search, and even locally relevant offerings with partners in the bay area like LinkedIn and GitHub.
The MTC strives to empower digital transformation and business outcomes through deep technical engagement. Envisioning workshops, hackathons, hands-on labs, and rapid prototypes are a few of the things technical architects walk people through.
“The MTC team of architects are focused on customer success with solutions that span the Microsoft Cloud. The offerings are designed to define the art of the possible and make it real.” – Craig Dillon, Worldwide Leader for the MTC program
The most jaw-dropping part of the center is the real, larger-than-life solutions that show how our technology is solving today’s challenges and demonstrating how Microsoft technologies can be utilized across a variety of industries. Facilitated by envisioning specialists, these examples aim to spark inspired conversations, creative ideas, and new opportunities for customers and partners.
(No matter the customer, industry, or solution our Customer Experience Center has the right tools to finding technology solutions for their biggest problems)
“We’re here long term to serve our customers, to solve their problems, and to help them transform.” — Katy Brown, Vice President Enterprise Sales, West Region
They are housed within an interactive area of the Experience Center called the Experience Zone. In addition to the Experience Zone, Experience Centers house state-of-the-art meeting facilities, an Innovation Factory used for technical sessions and an Envisioning Theatre where customers and partners embark on industry scenario-based journeys to help visualize solutions.
(The Envisioning Center helps customers understand what is possible with our technology solutions)
Bringing all of these offerings and spaces together under one roof truly positions Experience Centers to not only facilitate, but also collaborate with customers and partners on outcome-driven solutions.
Reach out to your Microsoft account team today to learn more about which offerings might be best for you and your company here.