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About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

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  1. Anonymous

    My problem is with Outlook Online Email. I think I have more than 1 copy running.

    I DO NOT have WIN XP or Vista

    I have WIN 7.1  and IE1;1   I use Bing as my home page. I access Outlook through


    I need a tech from OUTLOOK ONLINE TEAM TO HELP  

  2. Anonymous

    I just received a call which showed up as "unknown caller" and he, in a heavy Indian accent, told me my computer was being attacked by hackers and that he was from Microsoft and wanted to help me. He asked me if I would go on my computer and he would fix the problem.  I asked him how did I know he was from Microsoft?  He said that was a very good question, and that there was a unique number on my computer that he could use.  This sounded fishy to me so I asked him to call back later.  I believe this is a scam, correct?

  3. Anonymous

    Let Microsoft know about this ASAP. If you don't know who you are talking to, end your conversation and notify Microsoft ASAP. You will be happy you did.

  4. Anonymous

    I have been shut out of my account and I get a message to enter a security code. I don't have a security code and it wants to send the information to my hotmail account  which is inaccessible.

    Help, I've been hacked. I filled out the Microsoft recovery form but have had no reply and it asks for my credit card. This is fishy.

    Has anyone else had the same problem?

  5. Anonymous

    I received a similar call to the one that Diane reports.  I told him I thought it was a scam.  He said "how could it be" and said he would prove it if I would just sign onto the computer.  I told him I would not and asked him not to call me.  Please clarify or confirm.


  6. Anonymous

    you are right , this is a scam and these scammers have been ringing regularly in NZ now for a couple of years. I just hang up.

  7. Anonymous

    I too have had issue's with my outlook and a suspicious worm that is listed under a handful of remote assistant hacks on and then last night got strange call from a 000-000-0000 number that I called back and a very quick message with a lot of dial tones was at the other end like an answering machine, a male voice American stated you have successfully reached wimax connections and it hung up.

  8. Anonymous

    I have a Mac computer so what Microsoft safety do I need?

  9. Anonymous

    I received a call to day May 20 2014 from a unknown caller who stated he was from Microsoft  . He stated that Microsoft had hired him to deal with technical problems  He stated that   my computer had a malicious on my hard drive and that mcaffee could not deal with it.  He told me to press the microsoft logo on the key board and r at the same time.  He told me that he could verify my microsoft #  if I typed in a code and that he would read the number back to me.  This sounded fishy to me and I hung up.  The caller had an indian accent.

  10. Anonymous

    I can't access my hotmail/Outlook account. I will not download the program as suggested because of the changes to my computer when I download. The download becomes my homepage,ask etc and adds other links I don't want and have huge problems getting off my computer. If downloading is the only way I can access my hotmail account that I have had for close to 20 years, then I will not use hot mail accounts. I'm very dissatisfied with this downloading program and find it disgusting to have to change the way I have accessed my account over the years. Thanks, but no thanks.

  11. Anonymous

    I just received a similar call from a man with an Indian accent indicating he was from Fair Technologies in Brooklyn New York. He gave me the same story as the posts previously described. I told him I was not at my computer and would call him back and he gave me a non-toll free number to return the call. Can anyone at Microsoft confirm these actions? He did mention that these malicious downloads would not be caught by malware or virus checker software.

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