Get free or paid support for your malware problem

Is your computer running slowly? Are programs starting unexpectedly? Is the activity light on your broadband or external modem constantly lit? Does it sound like your computer’s hard disk is continually working?

If you answered “yes” to any of these questions, your computer might be infected with malware.

Scan your PC for viruses

If you suspect that your computer has a virus, you can download the Microsoft Safety Scanner. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software.

Download the Microsoft Safety Scanner

Get help from the Microsoft forums

If you’ve scanned your computer and you can’t get rid of the virus, you might be able to get free help from the Microsoft Community. Check out the Viruses and Malware forum.

Get help from a Microsoft Answer Tech for $99

If you want to pay for help, a Microsoft Answer Tech can help track down viruses, malware, and spyware.

Chat with an Answer Tech now

About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

Join the conversation

  1. Anonymous

    How do I know my computer get malicious software, spying or virus.

  2. Anonymous

    Get an Apple computer, I have been using Apple for 18+ years and have not had a virus.

  3. Anonymous

    Good for you, Phil.  Although the iOS 7 release had a lot of security holes.  Pretty buggy.  A guy picked up my phone and demonstrated with a few presses he bypassed the security.  Nothing is perfect.

  4. Anonymous

    Yeah, no one ever targets a Mac or iPad…whatever.

  5. Anonymous

    I love how they tell you to download tools AFTER you have a virus…as if that works. I agree on the Mac. My Mac wouldn't allow the infected link to be clicked on, while my Windows 7 PC had no problem activating then downloading it

  6. Anonymous

    Phil, if you have an Apple computer, why are you at this website (other than just starting trouble)?  By the way – Apple may not have had as much trouble with malware, but Apple computers are NOT immune to malware infections.  Everyone needs to practice safe computing.

  7. Anonymous

    Apples get viruses too. Good for you for never having one. You must feel proud.

  8. Anonymous

    Received a call today from someone claiming to be from windows operating systems saying my computer is downloading lots of bad programs and they wanted to help fix it!  Of course I knew it was a fraudulent call and hung up, but it is distressing there are people preying on others and that the call was timed for for patch Tuesday.  

  9. Anonymous

    @ Phil, You're delusional. I have had Windows systems and Apple systems for much longer than that, and have never had a virus. It is the "stupid" behind the keyboards…

    Also, you may have had one, but never knew it…

    Good day sir…

  10. Anonymous

    @Phil so why are you on the MS site 🙂

  11. Anonymous

    I've been hearing and seeing a lot of very positive comments about Apple computers.  They seem to remain virus free.

  12. Anonymous

    I've had a PC for 23 years and never had a virus

  13. Anonymous

    yes, Phil, but all of your data on your Apple is readable by all scriptkiddie "hackers"

  14. Anonymous

    Normal symptoms of a virus are pop-ups, web browser's homepage changing, search bars added, etc

  15. Anonymous

    You'll never get as much sand kicked in your face if you choose to play in the sand box that contains 7.2% of the kids in the playground, rather than the one that contains 91.3%. You also won't have as wide a selection of toys to play with, and those that are available will cost more. The cost to play in the small sand box is more, but some parents see the sand as being cleaner, and worth the premium to protect their child from nasty things lurking there. However, their children don't develop as well the skills of discretion, judgment and differentiation, which are skills they could apply to other areas of their life as well as to using a computer prudently.

    I've been using Windows since it was first released and I've had one virus in, what … 25 years.

  16. Anonymous

    Ted, I cannot believe that you've never had a virus in 23 years since there is so many hackers out there.

    BTW  – do you ever scan your computer with a virus or malware program?  Might be a good idea to find out

    if your PC is clean.  

  17. Anonymous

    I had a virus once .. at least I thought it was a virus until it started spreading. I thought my ports were safe from a back-door virus but, boy, was I wrong. Once it got inside, it was all downhill from there.

  18. Anonymous

    Whne I trun my computer o the entire screen fills with a dark blue and black space like graphic design by Intel Compatability.  Sometimes I am able to delete it by using the Esc button and hitting the windows button for Windows 7 to download.  Othertimes it takes 5 minutes for the Intel to disappear. How can I permantly remove this Intel from my screen??  I also think it slows down my high speed Internet.

Comments are closed.