Online fraud: Get practical advice

Need help spotting an online scam? Download our new free 12-page booklet called Online Fraud: Your Guide to Prevention, Detection, and Recovery.

This guide includes:

  • Real-world examples of false promises made in fake emails
  • Images of scam emails to help you avoid them
  • Tips for guarding your computer and your sensitive information

For more information, see the Trustworthy Computing blog.

About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

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  1. Anonymous

    My browser has been hijacked by, I have tried several things to get rid of it including the microsoft scanner, using safe mode to do a system restore to an earlier date and removing it from the programs but nothing has worked, any advice would be appreciated.

  2. Anonymous

    just had a phone call from "microsoft support" on 0203 2398739 saying my pc was being used by a someone in NIGERIA and they could stop this fraud if i went online in front of my pc whilst on the phone. He spoke with a thick eastern euro accent and was called ALAN, also could her a lot of other people talking in the background, sounds like a scam?

  3. Anonymous

    I have just had a phonecall from someone purpotunbg to be from Microsoft, asking me to sit infront of the pc & he will talk me through how to prevent my pc from becoming infected by all sorts of viruses which are doing the rounds.  According to this person no local technician will be able to help me!

    How does one know whether this is for real or not?

  4. Anonymous

    My hotmail account is asking for "Check ‎po***** for a message from the Microsoft account team and enter the security code here."  and a security number.  Is this from Microsoft or is a scam?

  5. Anonymous

    hi someone has hacked into my hotmail and sen messages to contacts i changed my password but now i keep getting alerts saying login fail they are still trying to accses account what should i do

  6. Anonymous

    I have been affiliated with the Microsoft Partner Network by fraud, but no one will give me any help.  I have lost a large sum of money.  I am trying to get more information but have not received any help from the network.

  7. Anonymous

    my frn has suggested me abt this website, he said try it once.. m gone use it now onwards

  8. Anonymous

    We wish to inform you that you have won (One Million British Pound Sterlings)

    in the Microsoft Online End of Year Lottery held this month of December with

    Ticket Number (EKT/LTUK/3410) and the Lucky Numbers (BTUK5890BD) (01)

    For claim of Prize,please forward to us 1.Name: 2.Address 3.Age: 4.Sex:

    5.Phone: 6.Country:7:Ticket Number and Lucky Number Contact: Mrs.Rita Hall.

    Congratulations once again.

    Yours faithfully,

    Mrs.Rita Hall.

    On-line Coordinator

  9. Anonymous

    my computer was hack into yestrtday and I need miscorft wordd 2010 to be back working, and I do not know what doing?

  10. Anonymous

    I think I have fallen for the scam what can do next

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