Recover your Hotmail account

We recently received this email:

“My Hotmail account was hacked and taken over by the classic ‘I’m in London and I’ve been mugged’ scam. It appears that the hacker has changed the basic verification information on the account and every attempt to reset the password throws me into an endless loop.

How to get my account back?”

It sounds like the author of this email has already tried to reset the password on the account manually. If you’re locked out of your account, the first thing you should always do is attempt to reset your password. Here are a few ways you can do this:

  • On the Windows Live Hotmail website sign-in page, click Forgot your password?
  • Go to the reset your password link.

First, enter your Windows ID. Then, in the Windows Live ID text box, enter the characters you see in the picture, to prove that you’re not a machine.

Next, you’ll see a screen that offers you options to recover your password using an alternate email address or a mobile phone. If you haven’t associated your account with these alternatives, choose customer support.

About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

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  1. Anonymous

    thanks for your help. you are the best

  2. Anonymous


    My hotmail account was hacked into. Both the username and password were changed, so I can't reset my password because I don't have access to my original account, where the verification link would be sent. Can you please help?

  3. Anonymous

    my ex girlfriend and her friends keep getting into my email accounts and other social sites and they dont have my passwords

  4. Anonymous

    I have been trying for 2 days to get into my account…I went to reset my password when I but my old passcode in they do not accept it I have been using the same passcode for how can I reset my password  when they dont accept my old passcode..I have many folders there and I dont want to lose them…hope you can help me…please let me know what else do do…

  5. Anonymous

    My Hotmail is telling me my accout is invaild and credintials are not valided

  6. Anonymous



  7. Anonymous

    im in the same boat third time i reset he just keeps changing the password no matter what i do help

  8. Anonymous

    Some of you may be having your passwords stolen by keylogging malware.  Records every letter u type.  Search online aboutit, and get software that can be used to prevent keylogging.

  9. Anonymous

    haveing had my account hacked on AOL I can say that you are not even close on what should be done.

    I had to prove I had my account since 1996 to get my AOL account back.

    You offer nothing to show proof!

  10. Anonymous

    Reset will not accept my ID and option will not accept my check

  11. Anonymous

    The windows live/hotmail sign in will not accept my password. It asks for secret question but it is so many years ago I can not remember the answer.

    When I try to set up a new account I am told one already exists. What can I do?

  12. Anonymous

    someone hacked my sister id and also changed the security answer. Now how can i get back my id?

  13. Anonymous

    okay guyz just change your password using this guide and then also change your personal information and your secondry email and security question as these can be used to recover the passwords by hackers.

  14. Anonymous

    thank you for this information – someone has hacked my email account and is sending out emails (scams etc) to all my contacts – and i keep getting emails from postmaster that emails are undeliverable when i have NOT sent out any emails – thinking i should just delete this email account all together

  15. Anonymous

    i cant access my email account or change my password it goes to another language.

  16. Anonymous

    I am trying to get my old email account back but I can't even put my old email address in the box that it asks me to.I click on the box but can't get it to flash or post my address in it.

  17. Anonymous

    I have an old, non-existent email address listed under the "reset" feature and it will not let me update to my new email address! Anyone have any ideas how to get my new address listed? (in order to change it wants to send the "update" to the old email address.)

  18. Anonymous

    like google why not devise specific login be given ? Ie 2 way security.

  19. Anonymous

    Doesn't help much when it's Hotmail itself that closes your account then won't talk to you about reopening it again.

  20. Anonymous

    How do you let microsoft know that your account has been compromised… This person went into my email account, and then was blod enough to show me the emails on their pc… I know that this person did it because their email address shows up on mine and I did not give them my password. I have been looking every where and could not get in contact with microsoft.. They said there was nothing tha they could do about this, but I still would like to make a report because there are laws out ther that will not put up with this…

  21. Anonymous

    I just received that same scam today.  They say this is the last request for my information and they will suspend or delete my account.  I don't think they've gotten into my account yet.  Is there a way to tell, or will I just not be able to log in anymore?

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