We recently received this email message from a reader:
“I got a call from someone who said that he was from ‘Windows
Technical Department Support Group.’ He said he was calling to fix my security
system. He wanted me to log onto a website so he could walk me through a
process that would give him access to my computer so he could ‘get rid of a
virus and fix it.’ When I started asking where he was and what he intended to
do, he hung up on me.”
This is a scam. If you receive a phone call like this, hang
Cybercriminals have been calling people on the telephone,
claiming to be from Windows or from Microsoft, and offering to help solve their
computer problems. Once cybercriminals have gained your trust, they can:
- Trick you
into installing malicious software on your computer.
control of your computer remotely and adjust settings in order to leave
the computer vulnerable.
credit card information so that they can bill you for the phony services.
If you think you might be a victim of fraud, you
can report it. For more information, seeWhat to
do if you’ve responded to a phishing scam.
For more information about how to recognize a
phishing scam, seeAvoid
scams that use the Microsoft name fraudulently.
If you do need help with a virus or other
security problem, visit the Microsoft
Virus and Security Solution Center.
To help protect against viruses and other
malicious software, download Microsoft Security