For 2015 and beyond: The top 15 customer service predictions

On the Microsoft Dynamics blog, Tricia Morris shares 15 predictions from experts about customer service and the customer experience in 2015 and beyond. For starters, … Read more »


Track Santa’s journey in 3D with Bing Maps

At 11 p.m. PT Dec. 23, the NORAD Tracks Santa experience goes live as Kris Kringle begins the final preparations for his magical journey. And … Read more »