To help caseworkers improve the quality of life for those with developmental disabilities, the Ohio Department of Developmental Disabilities (DODD) redesigned its case management system using Microsoft Dynamics CRM to support its work in 18 counties in Ohio.
Charles O’Day was an early adopter of the portal, where he learned how to log in to provide information about himself, such as his interest in history and the preservation of historical buildings. He can also update his demographic data and upload some of his favorite pictures — all things that help his caseworkers understand him and his needs better. Whenever changes are made, caseworkers are notified, so case files are up-to-date. With the depth of information O’Day provided, for example, he’s been able to work with DODD to transition out of state care and into independent living.
Head over to the Microsoft in Government blog to find out more about how CRM is not just a sales tool but a service delivery platform.
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