Microsoft Dynamics CRM Online monthly webcasts start Jan. 30 to help you maximize what you do

You’re invited to join Microsoft’s US SMB (small- and medium-sized business) team and partners with cloud and CRM expertise for a series of one-hour webcasts about Microsoft Dynamics CRM Online, each month through May.

The first webcast is Jan. 30, and is an overview of what Microsoft Dynamics CRM Online can do for your business, writes Diane Golshan on the US Partner Team blog.

During that webcast, you’ll discover concepts for developing deeper, longer lasting, more profitable relationships with your customers, have a discussion with a Microsoft partner about crafting a “sticky business,” learn more about what CRM means for an MSP partner and get an overview of partner resources and Microsoft’s commitment to the CRM online services business.

The next webcasts and topics are:

Feb. 27: Climbing the Microsoft Knowledge Mountain– Assess where you are in the context of a rapidly changing technology landscape. Learn how to take advantage of rapid upgrade cycles and how that creates shortcuts on becoming an expert. Understand partner teaming concepts and start making money while learning. Overview of CRM Online learning paths and resources.

March 27: How to Sell Dynamics CRM Online to SMB Customers– Manage the long sales cycle to SMB customers. Learn how to identify solid Dynamics CRM Online prospects. Overcome challenges on prospects’ assumptions about CRM. Utilize industry-specific template solutions. Go head-to-head with competitors like Salesforce.

April 24: Dynamics CRM Online and Microsoft Office 365, Together- Discover how Office 365 and CRM Online are better together, and see a demonstration. Learn where Microsoft SharePoint and Microsoft Lync unified communication fit in order to create more customer stickiness.

May 22: Next Generation Microsoft Partner: Putting It All Together– The transition to the cloud is well underway. Rethink short versus long-term revenue models. Critical decision points on where to invest in your business for the future. Learn how CRM Online opens the door to multiple streams of revenue opportunities with your customers.

If you have questions about the webcasts, join the conversation in the Cloud 1-2-3 Yammer group, Golshan writes. Instructions on how to join are here.

To learn more, head over to the US Partner Team blog.

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Suzanne Choney
Microsoft News Center Staff