Microsoft showcased the latest release of Microsoft Dynamics for Retail Monday at the National Retail Federation’s annual convention in New York City, and announced alliances with industry leaders Vantiv, Sitecore and an expanded relationship with IBM.
The new release features innovation in modern, mobile commerce, catalog and call center sales, as well as advanced operations for warehousing and transportation and logistics management.
Companies such as Ashley Furniture, Delta Air Lines and the Jean Coutu Group use Microsoft Dynamics for Retail to help deliver top-notch customer experiences.
“Success in a retail environment that is modern, mobile, global and ‘always on’ requires businesses to create the personal and highly differentiated customer interactions,” said Kirill Tatarinov, executive vice president, Microsoft Business Solutions, in a press release. “Microsoft is committed to helping businesses deliver amazing retail experiences today. It is at the core of our vision for the retail industry to help businesses connect without compromise across channels, on any device, anywhere.”
Building on its commitment to deliver complete shopping experiences, Microsoft announced new alliances with Vantiv, a leading provider of payment processing services and related technology solutions, and Sitecore, a global leader in customer experience management software, as well as an expanded relationship with IBM to develop and deploy differentiated intellectual property to offer unique, enhanced value to customers around the world.
“IBM’s expanded collaboration with Microsoft will deliver innovative technology solutions that will help retailers seamlessly connect to their customers while delivering an exceptional brand experience,” said Brian Minnix, partner, Worldwide Retail Competency Center Lead, IBM, in the press release. “We look forward to teaming with Microsoft to design differentiated retail solutions and services for today’s connected customers.”
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Microsoft News Center Staff