Microsoft won’t ask for your credit card to unblock your email account

Tom asks:

I’m getting messages from Microsoft about my email account. The messages say that my account is blocked and I can only unblock it with a credit card number. Is this legit?

No, these messages sound like a phishing scam, a type of identity theft designed to steal your personal information, such as credit card numbers, passwords, account data, or other information. Never provide personal information in response to requests like this. In fact, it’s best not to respond at all. Instead, delete the email message and report it.

If you can’t access your email account, get information on how to recover your hacked account.

Learn how to help protect yourself from email and web scams

If you’ve been a victim of identity theft in the United States, report it right away to the U.S. Federal Trade Commission

About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

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6 comments
  1. Anonymous

    is there a microsoft number for help .I have been locked out of my account and now they say i HAVE TO WAIT 24 HOURS TO RESET  i NEED HELP NOW

  2. Anonymous

    HOW I GET THE VIRUS,THAT FROM MY FACEBOOK.COM AT FIRST THE VIRUS TRY TO ADD IN ACCOUNT AND TRY TO CHANGE YR SETTING AND EMAIL,TO DOWNLOADS ALL ,,,,THAT WHY MY CARD DID NOT GET TRUE , I THINK THAT WAS A BLOCKED FOR THE TRANTSECTION  ,,,I'M SORRY ABOUT THAT ,THANK YOU.

  3. Anonymous

    I am unable to use my msn and hotmail account

  4. Anonymous

    I am trying to establish an email address, using "TJMasters@hotmail.com"  with a password for login and pictures.

  5. Anonymous

    I too am not able to use my email without odd things popping in.  Why?  Further information (missing)?

  6. elizbathmartin@hotmail.com

    From last decade Microsoft providing amazing experiences to its user In shape of operating system and other utility programs.  there is a constant increase in identity theft. But Microsoft security is so advance and stop the  hackers to damage the things.

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