If you receive a phone call from someone who claims to be from Microsoft and says that your computer has a virus, hang up.
This call is probably from a cybercriminal who wants to charge you for a bogus service or trick you into installing malicious software on your computer that could capture sensitive data. Then, they might even charge you to remove the software that they tricked you into installing.
Microsoft does not make unsolicited calls to ask for personal information or to charge you for computer updates. You can update your computer automatically and for free with Windows Update.
For more information, see Phone Scammers: Here to help…themselves.
If you think you might have already been a victim of this scam, learn how to report it.
Get more information about how to avoid tech support phone scams.