Report the Microsoft phone scam

An anonymous blog reader writes:

“Someone keeps calling me every other week claiming to be from Microsoft tech support. They even gave me a number to call back. Can’t we report them?”

Yes. Learn about how to report phone fraud in the United States. Outside of the US, contact your local authorities.

Microsoft is aware of this scam and is investigating it. For more information, see Avoid tech support phone scams.

About the Author
Eve Blakemore

Group Manager, Trustworthy Computing

Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more »

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27 comments
  1. Anonymous

    I RECIEVED A PHONE CALL ON JUNE14, 2011 FROM A PERSON WHO SAID THEY WERE FROM MICRO-SOFT. THEY TOLD ME MY COMPUTER WAS GOING TO CRASH, AND THAT I WAS TO GO TO THE RUN PROGRAM AND TYPE IN .. REFETCH VIRUS.

    I ASKED THEM HOW DID THEY RECEIVE MY NUMBER ALONG WITH MY NAME. THEY TOLD ME THEY DIDN'T KNOW AND THAT I WAS IN DANGER OF HAVING MY COMPUTER CRASHING………. I BECAME LEARY OF THIS AND HUNG UP.

    CAN YOU PLEASE TELL ME IF THIS IS A PHONE SCAM OR IF IN ACTUALLITY IT WAS A VALID PHONE CALL. I HAVE NEVER RECIEVED A PHONE CALL IN THIS NATURE EVER AND AM WONDERING IF THIS ACTUALLY HAPPENS? I HAVE THE NORTON SECURTIY AND IT TELLS ME AFTER A COMPLETE SCAN THAT I AM PROTECTED. I TOLD THEM THIS AND THEY WENT AHEAD AND TOLD ME THAT EVEN THOUGH I HAVE THIS TYPE OF PROTECTION THAT SOME VIRUS'S ARE EMBEDDED OR HIDEN             YET I CHOSE TO HANGUP AND AM CONTINUING TO MONTIOR MY SYSTEM BY DOING COMPLETE SYSTEM SCANS………. PLEASE CONTACT ME IF THIS IS A SCAM…..TY

  2. Anonymous

    I have had a phone call from a telemarketing company called

    http://www.eprotectionz.com

    The person was Riin Love.

    Is this a fraudulent call?

  3. Anonymous

    I was sucked in to allowing Omnitech support, who claimed to be phoning on your behalf, access to my computer to "fix" my problems.  How can I now safeguard my computer from their hacking information

  4. Anonymous

    Yup they have rung me too, I insisted they prove who they said they were and asked them to email me from Microsoft to prove it.  They said they couldn't and hung up.  Very annnoying.  Tech support said they try and connect to your PC to download software which they then charge you for.  1471 gives number witheld (of course)

  5. Anonymous

    IS THIS FOR REAL OR IS IT A FAKE

    Subject: FW: DATA UPDATE 2011 ( FINAL NOTICE )

    This is the second time I have received this email. I think is a scam or pilshing or what ever they call it. I would think Windows Live wouldn't be using a msn account and they would not call themselves (fashiongirl_mp.) What do you think, I'm not going to fill it out.

    Chris

     ChRiS

    ——————————————————————————–

    From: fashiongirl_mp@msn.com

    Subject: DATA UPDATE 2011 ( FINAL NOTICE )

    Date: Wed, 15 Jun 2011 12:30:31 -0700

    Our email service is changing!  To ensure you continue to receive important emails regarding your Hotmail  service, you’ll need to please confirm your E-mail by filling out your Login Info below after clicking the reply button or your account will be Automatically changed and suspended within 24 hours for security reasons.

    Full Name:………………………………

    User Name:………………………………

    Password:………………………………….

    Date Of Birth:…………………………………..

    Country Or Territory:………………………..

    No one likes getting SPAM (unsolicited email), and email filters and SPAM blockers can be working overtime to protect you.  However, aggressive SPAM filters can sometimes block legitimate emails — emails you really want.

    Subject: FW: DATA UPDATE 2011 ( FINAL NOTICE )

    This is the second time I have received this email. I think is a scam or pilshing or what ever they call it. I would think Windows Live wouldn't be using a msn account and they would not call themselves (fashiongirl_mp.) What do you think, I'm not going to fill it out.

    Chris

     ChRiS

    ——————————————————————————–

    From: fashiongirl_mp@msn.com

    Subject: DATA UPDATE 2011 ( FINAL NOTICE )

    Date: Wed, 15 Jun 2011 12:30:31 -0700

    Our email service is changing!  To ensure you continue to receive important emails regarding your Hotmail  service, you’ll need to please confirm your E-mail by filling out your Login Info below after clicking the reply button or your account will be Automatically changed and suspended within 24 hours for security reasons.

    Full Name:………………………………

    User Name:………………………………

    Password:………………………………….

    Date Of Birth:…………………………………..

    Country Or Territory:………………………..

    No one likes getting SPAM (unsolicited email), and email filters and SPAM blockers can be working overtime to protect you.  However, aggressive SPAM filters can sometimes block legitimate emails — emails you really want.

    Thank you for choosing Windows Live.  Your business is important to us.

    The Windows Live  Hotmail Team Member Services

    Thank you for choosing Windows Live.  Your business is important to us.

    The Windows Live  Hotmail Team Member Services

  6. Anonymous

    its a scam adam tuk money from me 429$

  7. Anonymous

    I received a phone call at 7pm from eprotectionz.com and unfortunately they caught me at a weak moment and I went along with the procedures. I was a bit uncomfortable with the whole idea but after asking a lot of questions it seemed they knew what they were talking about. I now worry this is a scam and want to know how to go about getting my money returned.I am in Western Australia.

    Thanks Shona.

  8. Anonymous

    Have you ever heard of this? on July 11th I was downloading an anti-virus program onto my computer when I got a phone call.  The person said he was calling from microsoft Windows 24/7 Assistance and that my computer was downloading a whole bunch of Malicious viruses and it was somehow showing up or interfering with their server.  The phone line was really staticy.  They called back, it was a woman this time and she gave the phone over to her supervisor.  He told me to click on Start, then run, then in the search box enter ‘inf’.  He said this stood for infections and would show me the list of infections on my computer.  I did not believe him and said no I would call him back, he gave me his number and a name that did not go with nationality.  I did call back after I checked online and found out the area code 315 was in New York.  The phone rang and rang, then the message came saying the cellular /mobile customer was not available.  Later on I got 2 more calls from these people, both calls came from different phone numbers and now the area code was 468.  The last time they called I told them there was nothing wrong with my computer and to stop calling.  They have not called back since.  What do you think they could have done to my computer?  or what do you think they were after?  Have you heard of this before?

    Thank you, Victoria

  9. Anonymous

    The Grouip have targetted me all this week and ended up tehy downloading orbit software which the wanted me to subsequently purchase. The same software costs about $12.00 on their website. Thet rang four times on one day and claimed to be from Microsoft Technical Support Unit. Hopefully they have stopped ringing now.

  10. Anonymous

    When the scammer called me, I knew it was all fake, so I messed with them. I challenged things they said, such as when he said someone in my family had given them my name, I said they were all dead. When he said that they were going to "fix" my Windows system, I told them I used DOS. Then I started saying things that I doubt Microsoft would leave posted here and the guy got really confused. I haven't heard from them again so I'm probably on their "do not call this guy and waste our time" list. They need calls to either succeed or to end quickly. Anything else wastes their time and money. I don't do that sort of thing with telemarketers and scammers very often, but I have to admit that once in a while, it can be satisfying to fight back like that.

  11. Anonymous

    I keep getting dozens of phone calls, from different people claiming to be Microsoft, usually from men with a distictly Indian accent, but giving an English name such as Mark or David.  This happens up to 3 times a week, I now say that I do not have a problem with my computer, and do not wish to be called again, and put the phone down.

  12. Anonymous

    I received a call from "India" today (July 13 2011)saying they were calling from Windows and my computer as well as all in Brantford are at risk of infected files…Is this true or another scam? They even gave me a # to call which I would be charged for if I call it….# is   164 7288  1790

  13. Anonymous

    I received one saying it wasMicrosoft responding to a Report I had sent in following a program crash. Led me into sytem administrator tools then logs where of course there was loads of error reports and warnings. Wondering what the next move was he tried to lead me to the "Search box" in Start and type in as he read slowly http://www.ammyy.com which I just wrote down and asked if that was a Microsoft site and what was there. Apparently it was a tool to fix my computer!!! I said I'd just Google it if he could hold the line but it went dead of course.

  14. Anonymous

    I had a call this afternoon,14 July, the guy said he was calling from Microsoft and was I aware my computer was at great risk, I have to have my computer on, sitting in front of it and he will guide me through sorting it out. I said I wasn't interested and hung up on him. I have had a lot of these calls in the past and have hung up on them all.

  15. Anonymous

    When I get this type of call I just keep these people on the phone as long as I can and don't alow them access to my computer this way it is costing them money and time.

  16. Anonymous

    I keep getting a call with the caller claiming to be from microsoft windows. They say that they are calling to correct a complaint that microsoft keeps getting about windows. They try to get me to connect to a program called Ammy wich gives remote connections to my computer. Have you heard of this program. The caller nsays this way they can get rid of all the warning that are in the hard drive and error messages.

  17. Anonymous

    I have the phone number out of California that called saying they were from Microsoft.  They called themselves Interserver Management Services, phone number 1-760-705-8888.  They told me I had to change my e-mail address, to prevent someone stealing my banking information, etc and a bunch of other stuff.  I told them to call back today because I didn't know anything about the computer.

  18. Anonymous

    I eceived the now infamous call from MS Technical today (20 July 2011). It contained the usual warning about my PC crashing if I switched it on. I had read the MS security News Letter so I knew what i was dealing with. I had not the time to try to find out more so I asked him to call back tomorrow. I don't suppose he will.

  19. Anonymous

    I just received a call telling me that they received notifications from Microsoft that my computer had viruses.  The # that the call was from was:  1404-410-2396.  The person had a very big accent!!!  Be leary!!!  DO NOT DO ANYTHING THEY TELL YOU TO DO!!!

  20. Anonymous

    And again ….I was also suckered into this scam 20.7.11. They looked into my computer & then i panicked & n plugged from internet but only after several minutes of them interfering!  Didn't give financial info but said computer gone to be fixed, hopefully!. Is my personal/banking information safe?  Can they get info from email account?  Got phone no, it worked hey and they rang me again earlier.  

  21. Anonymous

    I got a call from a man saying he was working for Micosoft and that there is a problem with my computer. He told me where to check my files for warnings and programs that were infected. He then tried to sell me a $300.00 security package for repairs to my computer. The biggest problem was that he actually knew my computer and a lot of my information. I told him to take a hike and now I am telling you because he SAYS he represents your company.

  22. Anonymous

    It's pretty sad that all of this is going on and your company can't seem to do anything about it. I am in Canada and get these calls all of the time and they seem to have a lot of information. After reading all of the comments it appears to be the same proplr. Protect your reputation people.

  23. Anonymous

    I just received one of these calls too.

    The number that displayed was (253) 802 0308, not sure if that helps, but thought I would share.

    C

  24. Anonymous

    This was not a phone scam but came through as an email:

    This message is from Microsoft Award Promotion UK Your Email Address Have Won(£5.5 Million Pounds)REF NO: Reg. No. M C I M J: 36925/0751 you have to contact our claims agent office

    Mr. Richard Louis

  25. Anonymous

    I have had a phone call today from some one saying that my computer is full of malware etc. I was told my licence was not activated and that any computer I ever have will be contaminated. I kept saying that I would not pay any money and was told I would not need to but it turned out the wanted 103 euro a year from me, but I got very upset and put the phone down. The problem is they were into my computer, what can I do??

  26. Anonymous

    I received two calls from a foreign speaking person claiming that my Computer had a virus and that she was from Microsoft Windows support. I told her I had no time now and give me their phone number and she did. It was a 302 area code and when I called back just to see how they answered, she said hello not the name of a company and I heard someone tell her to say she was Microsoft Support. I believe it is a scam and would not give her any information.

  27. Anonymous

    Call from 253-802-0308 at 3:41 pm today- husband was half asleep and I was out- Guy calling from "Microsoft" claiming to be calling to fix our computer.  Husband was told to hit start then R and enter http://www.ammyy.com, in his confusion he typed in http://www.amyy.com and got directed to a blank page…call was cut off- Thank God! Be Aware!  

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