- Visit Microsoft Update and install the latest updates.
- If you currently use antivirus software, visit the manufacturer’s website, update your software, and then perform a thorough scan of your computer. If you don’t use antivirus software, try Microsoft Security Essentials, free software that helps scan for viruses and helps remove them.
- Download, install, and run the Malicious Software Removal Tool. This tool does not prevent viruses from infecting your system; it helps to remove existing viruses.
If you’ve tried all these steps and you think you still have a virus or if you want extra help with these steps, contact Microsoft support.
If you would prefer to bring your computer to a local repair person or to have someone come to you, use the Microsoft PinPoint tool to enter your zip code and find a Microsoft partner in your area.
Here’s a screenshot of what your results might look like: