The Saga of My Luggage & British Air – Prologue

Since I shared my original complaint about lost luggage in The Saga of My Luggage & British Air, I thought I should finish the story.

Tuesday – no bag.  So, Tuesday I woke up in my hotel in Berlin, got ready for the day and packed up to check out, since we were traveling to Hamburg after our meetings.  I connected to the Internet and checked my lost luggage tracking number via the “Damaged, delayed and lost baggage” link on www.ba.com/baggage.  No information, it had not been found.  That’s okay, I had given them my Hamburg hotel address and my checkout date, so no problem.

Wednesday – no bag. We finished our meetings and took a nice train ride over to Hamburg and checked in.  I connected to the Internet to check on my bag – no luck, still hadn’t been found.  Slept over, woke up the next morning and prepared everything for checkout.  One last check on www.ba.com/baggage, but still no joy.  So, at this point I sent them an email with further information:

Re: Lost bag (tracking# xxxxxxxxxxx)

Dear sirs,

I am checking out of the last hotel for which I provided information on this trip and my bag has not yet been found.  I doubt it can catch up with me on my next leg, but I will be in Hannover, Germany on Friday through Monday, so if the bag is located, can you please have it delivered to my hotel there:

Crowne Plaza Schweizerhof
attn: Jeff Jones
Hinueberstr. 6
Hannover, Germany 30175

Best regards,

Jeff Jones

My Arrival to Hannover

A couple of days later, I flew from Munich to Hannover and had to check my one remaining bag because of the size.  I was flying Lufthansa, so I really had not worries about this.  Upon arrival, I went in and down the stairs past the Passport control (which was not in use for this national flight) to wait for my bag to come in on the belt.

I had been standing there about 5 minutes (the belt hadn’t even started yet), looking around at nothing and everything when – something caught my eye!  Over against the wall was about 30-40 uncollected bags, and just at the edge of the group, there was a bag that looked a lot like my lost bag. 

This was not unusual in fact, since it was a black carry-on roller bag – most bags coming off of luggage belts look like my bag to some degree.

Anyway, I decided to take a closer look, walking over.  I spot a BA tag on top.  (I’m getting a little excited, but trying not to be too hopeful)  I notice it is half hardshell / half soft, like my bag.  (It really looks like my bag.)  I take a close look – IT IS MY BAG!  Not delivered to the hotel, just sitting there, as if waiting for me.

I take the bag, walk over and show an attendant my baggage claim stub, wait about 5 minutes for my other bag to arrive, and I’m off to the hotel.  What are the chances of that?!?!

About the Author
Jeff Jones

Principal Cybersecurity Strategist

Jeff Jones a 27-year security industry professional that has spent the last decade at Microsoft working with enterprise CSOs and Microsoft's internal teams to drive practical and measurable security improvements into Microsoft products and services. Additionally, Jeff analyzes vulnerability trends Read more »