Weekend Reading: Feb. 21st Edition — Your personal cloud is now OneDrive, and Microsoft Dynamics CRM to add marketing capabilities

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In this edition of Weekend Reading, we’ve got stories about free cloud storage OneDrive being globally available, Microsoft Dynamics CRM adding more capabilities to deliver even better customer service, and new and updated Bing apps for Windows Phone. Who knew moving day could be so easy? Microsoft’s free cloud storage, OneDrive, became available this week. Existing SkyDrive customers only need to head over to OneDrive.com and log in to get … Read more »

Microsoft aviation technology flies high at the Singapore Airshow

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This week, we are onsite at the Singapore Airshow to announce the latest in airline innovation in collaboration with our partners. Airlines around the world face tough competition, thin margins, increased passenger expectations and, as a result, are seeking new ways to achieve efficiencies while delivering great customer experiences. Cloud technologies enable greater agility while reducing IT inefficiencies, giving businesses in the aviation industry an unprecedented opportunity to use technology … Read more »

Three things retailers need to do now to transform their businesses with technology

Next week at the National Retail Federation Big Show (NRF), Microsoft will show how technology is changing the retail industry and outline three things retailers need to do to take advantage of those technological innovations. While at NRF, we will also showcase a number of customers making big bets on the Microsoft platform as well as a number of new product offerings aimed at transforming the way retailers engage with … Read more »

A Better Way to Get Home

Today, Microsoft announced an agreement with 24/7 Inc. which I believe will redefine what customer service looks like. We’ve come a long way towards improving everyday life using technology, but there is always more we can do. The modern consumer, and I count myself in these ranks, is evolving with the technology we use. Customer service hasn’t kept pace with our evolution. I think this announcement goes a long way … Read more »

Microsoft’s Support Sets Us Apart

I’ve found that most customers think about the services and support offerings available for a product only when they truly need it. Support is often “out of sight, out of mind” for many customers. But, as the leader of Microsoft’s customer service and support team,  I know through my conversations with friends, family, and with many of our largest customers that once they do need help, they are glad that … Read more »

Musings on Customer Support in a 140 Character World

It’s always nice when the company you ordered your brother’s birthday gift from includes a pre-printed return label in case you need to exchange the shirt for another size. Being able to buy movie tickets online, well before the lines amass for a Saturday night showing of the latest blockbuster, is also a great amenity. Studies show that perks like these, which reduce customer effort, create customer loyalty.  This comes … Read more »